A ‘one stop shop’ for all your debt collection needs
Our 'one stop shop' means that we can offer you a seamless debt recovery process. If you instruct a traditional Debt Collection Agency (DCA) you may find that after their letter telephone process has not worked the debt recovery action may stall or at best be referred to one of their external panel solicitors for legal recovery options. The cycle of understanding the case may have to recommence and the flow of actions may become disconnected. DCA fees may also be higher as a result of another party being involved with respect to collection of your debt. You may also discover that the flow of communication with respect to progress can be stilted.

This does not happen with JP Credit Solutions.

At JP Credit Solutions we are able to perform telephone collections with the power of a solicitor's letter head. If this action fails, then our legal recoveries department can take control of the case utilising the same case management database rather than losing time instructing another party who have to re-acquaint themselves with you and your debt. If the case becomes defended, or if technical issues are raised at the pre-legal phase then our solicitors are on hand to assist so that recovery of the case can proceed unabated.

Personal and Corporate Insolvency actions are also an area of expertise as part of a debt recovery solution. This is an especially useful tool for the reluctant payers who do have the funds to pay you but prefer to hold out in favour of others they deem to be more important creditors.

"No win - no fee" debt recovery
If you have a large volume of debts to collect, we may be able to collect your debts on a 'no win - no fee' agreement.  This cost structure means that you do not pay for unsuccessful outcomes during our pre litigation collection process.  Where there is a business debt we will collect statutory late payment charges on your behalf which will mitigate our commission charges as we do not charge commission on any late payment charges collected. Many of our commercial clients have experienced debt collection for free in these instances or at least reduced debt collection costs to such a minimal amount so that outsourcing was completely justifiable.

On certain types of debt we may offer some form of conditional fee arrangement with respect to legal recoveries. This will benefit you as you will be charged substantially less fees in the event that we are not successful in collecting your debts.

Live online access to the progress of your cases
Our online facility provides you with constant live access to your cases. Live online reports, downloadable into excel, are also available so that you have management information at your fingertips.

Our clients have found this facility to be of great benefit as communication of progress is readily available and offers complete transparency.

This facility also enables a much closer partnership relationship to develop with our clients as it enables the operational interface between client and supplier to work more seamlessly.

Dedicated and experienced Client and Account Managers
Our debt recovery team are carefully selected personnel who have the ability to not only collect money, but to offer you advice on the most cost effective way forward with respect to collecting your money. If we feel that there is a risk of wasted costs in pursuing a matter then we will tell you rather than being totally process driven. We will take the time to understand your business and we will expect our team to apply their knowledge of your business when acting on your cases.

Performance review meetings
Regular performance review meetings with our clients are wholeheartedly encouraged. You will find us receptive to your views regarding our performance against agreed documented service levels. We can also provide you with detailed analysis with respect to performance in any area so that informed decisions regarding current and ongoing strategy can be made.