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1. Please answer the following

• Overall, did we deal with your matter efficiently?

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• Were your calls/emails returned promptly?

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• Were you regularly informed and updated with the progress of your case?

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• Were you informed of the costs at the outset?

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• Was the cost estimate regularly updated?

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• Was the cost estimate accurate?

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• Did you feel our services provided value for money?

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2. Please rate your general perception of our performance and level of service in the following areas:

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• Reliability Excellent Good Fair PoorRequired field.
• Legal competence Excellent Good Fair PoorRequired field.
• Professionalism Excellent Good Fair PoorRequired field.
• Friendliness Excellent Good Fair PoorRequired field.
• Availability Excellent Good Fair PoorRequired field.
• Relationship skills Excellent Good Fair PoorRequired field.
• Overall quality of work Excellent Good Fair PoorRequired field.

3. If you have a particular example of a good or poor performance in any of the above areas, please tell us more:

4. If you have used another firm of solicitors before, how does our performance compare to theirs?

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• J&P were the same
• J&P were worse
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5. Would you be likely to recommend Judge & Priestley to others?

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6. How did you find out about Judge & Priestley?

7. If there are any further comments you would like to make, please do so here: