Pre-legal Collections

We work with some of the largest corporations in the UK on early arrears, or pre-legal collections. This means our technology enabled pre-legal collections processes utilise letters, texts, emails, and phone calls as required to ensure your customers are promptly contacted, reminded of what they owe and given every encouragement to pay without recourse to legal procedures.

We are constantly looking to embrace new technology to maximise our effectiveness, for example utilising artificial intelligence to help enhance our engagement with customers and streamline processes.

Our collection team is expert at overcoming objections and disputes, unlike some collections teams we take a case managed approach to these matters. Although we use technology such as diallers and case management systems so we can deal effectively with large volumes of cases, our approach is to investigate and manage each case with a view of the applicable facts and circumstances. This detail orientated approach is what helps us to deliver results.