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Regulation and Compliance

Rachel Addai

Equity Partner - Solicitor

Credit Solutions Litigation

raddai@judge-priestley.co.uk

The J&P Credit Solutions team is well aware of the increasingly complex regulatory regime that public sector bodies face in solving over-due payment issues and debt recoveries.

We take our responsibilities for compliance with relevant laws and regulations extremely seriously. As a registered solicitors practice, we are authorised and regulated by the Solicitors Regulation Authority (SRA) and given our involvement in the recovery of regulated debt types we are additionally authorised and regulated by the Financial Conduct Authority (FCA). We voluntarily took on this joint regulation regime to indicate our commitment to applying the best practice to our operations in regard to both personal and commercial debt recovery.

To oversee this commitment, the firm has a separate Compliance Team which operates distinctly from the functional operational debt recovery teams.

The Compliance team includes:

Steve Taylor – COLP and Managing Partner
Robert Davis – Equity Partner and Head of Compliance
Carmen Abela – Compliance Manager and Data Protection Officer

These senior managers have a support team that includes among others a Compliance Officer and a Quality Assurance Manager. The team provide oversight and guidance and ensures our processes and operations take place in a manner which is compliant with all of our regulatory obligations.

Beyond safeguarding compliance, the team also:

Manage our GDPR and data security obligations.
Ensure suppliers and third parties we engage comply with the contractual standards set by both us and our clients.
Provide risk management logging and data analysis.
Manage complaint handling – both third party and customer/debtor complaint management.

Our experts

Meet the team

The firm’s commitment to quality and high levels of service has been recognised by several independent external bodies.

Very approachable, putting what can be quite complicated issues in a simple to understand format.

The team are always easy to contact when we need urgent assistance or advice. In complex matters, the cases are allocated to the person with the relevant experience to deal with the matter appropriately.