Our Approach

Our Subrogated Recoveries team has unrivalled experience of work in this field of Subrogated Recoveries. You can rely on this experience to rest assured that you are dealing with a team who understand the nuances and complexities of subrogated recoveries inside out. They also understand that, whilst there are often commonalities, no two insurance businesses operate in the same way and supported by our flexible technological systems they can understand your unique requirements and create solutions that integrate seamlessly and work for you.

Our ability to consistently deliver market leading recovery rates in the highly specialist field of subrogated recoveries depends on three key factors:

• Expert and highly experienced staff focused solely on subrogated debts.
• State of the art integrated case management and telecommunications technology to improve speed and shorten lifecycles particularly for bulk pre-legal or legal activities.
• Bespoke solutions fully integrated into your internal workflows and systems.

We understand the importance of on-going investment in our human and technical resources to ensure we remain at the forefront of the sector.

All our staff receive rigorous training on joining the team and must pass a series of tests before they are allowed to handle live files. Our on-going mentoring, refresher training and continued professional development programmes ensure all our staff, at every level, are experts in what they do and professional in how they deliver our services.

Our technical investment programme is underpinned by a team of 5 in-house developers within the wider firm and an additional developer who works withing J & P Credit Solutions . It includes on-going in-house development of our bespoke case handling system, secure real time access to all the files and data we hold for you, state of the art integrated telecommunications systems and advanced management information reporting for example.

Looking forward we are investing in the application of AI to various aspects of our subrogated recovery solutions for both the recovery on Subrogated loss and Uninsured loses.