Covid-19: Notice to Customers

As a consequence of the government advice provided on 23 March 2020 which encourages all of us to stay at home and limit even travel to work. We have elected to close all of our offices.

Even though our offices are closed, our staff are working from home and the business remains fully operational. We are continuing to deal with all of your cases and we know it is vital to ensure you can continue to engage with us so that we can resolve any outstanding debt issues.

Contacting us

If you have received a letter from us and you need to contact us you are able to either:

Email us using the email details contained on the letter

Call us using the direct dial telephone number on the letter, which will ensure you are able to contact one of our team who can assist with your query.

Write to us at the address provided – To the extent that postal services are still operating, we are still receiving our post. We would however point out that if you can use email to contact us, this will be quicker and might maximise your ability to stay at home.  

If you need to contact us and you do not know who is dealing with your matter and you don’t have your reference number you can contact us through the enquiry section on our website;

Any queries will be picked up by our team and dealt with.


Making a payment

If you need to make a payment you are still able to do so and the following payment methods remain available:

Making a payment online via our website :

Make a bank transfer (BACS/CHAPS) – Ensuring you quote our case reference number which you can find on our letters. The bank details you can use are as follows :

Bank: Barclays Bank

Account Number: 80539449

Sort Code: 20-14-58


Please ensure you quote our reference number to ensure we are able to locate your payment. The reference number will be on your letter.


Call us on the direct dial number stated within your letter in order to make payment.

Send us a cheque – Although we are able to receive cheque payments, given the current crisis, it may take us longer to receive the same. It is in your interest for us to receive payments as quickly as possible so we can update your account. As such, if at all possible, we would encourage you to use one of the payment methods 1, 2, or 3 stated above.

If you are unsure about how you can make a payment, please contact us via email or telephone call and we can explain your options.



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