The J&P Credit Solutions utilities collections team has significant experience of collecting debts in this niche sector over many years. Led by industry veteran Mark Bailey, the team has been growing rapidly in recent years and we now number several of the largest UK national utilities providers among our clients. We are also an existing QualCo UK partner.
We understand that Utilities collections, whether residential or commercial, are uniquely challenging, with many technical complications, high levels of disputed claims and a strict focus on compliance and the complex issues of customer fairness and vulnerability.
Utilities providers appoint us to their panels because of our:
- Panel leading recovery rates
- Competitive pricing solutions
- Bespoke strategy solutions
- Comprehensive in-house Treating Customers Fairly policy
- Rigorous and on-going staff training
- State of the art IT and telecoms systems
- In-house data analytics support
- Comprehensive reporting and Management Information
- Bespoke systems and strategy integrations
- Seamless transitioning to legal recoveries where appropriate and
- The experience and reputation of our senior team in the utilities collections industry.