Debt recovery is as important for local authorities as any commercial client, however we understand the important statutory responsibilities that underpin the services they provide and ensure that our recovery processes are effective, firm and fair.
We have been working in close partnership with public sector clients including councils, ALMOs and housing associations for more than 40 years. We have a wealth of experience in service charge recovery and achieve in excess of 95% success rate on litigated cases.
We are very flexible in meeting our clients’ requirements and can provide any degree of service from:
• Specialist adhoc and niche support to;
• Supplementing your existing internal credit control function and;
• Providing a complete outsourced recovery solution
Using the latest case management software, we take control of individual and multiple cases and work quickly and intelligently to bring about the right result through letter, telephone or court proceedings. Our online access provides immediate access to client officers and for bulk case management we can set up client officers as users of our system so as to integrate our respective teams as much as possible.
We have a reputation for being practical and innovative in our approach to working with our local authority clients. An excellent example of this would be the Deceased Debtor Recoveries product we have recently launched in May 2017. Our activity in this area has given our Local Authority team unrivalled experience and practical understanding of the complexities and unique requirements of representing local authority clients in this potentially difficult and sensitive area. As a result, we have developed a unique Deceased Debtor Recoveries product to provide you with a cost effective and compliant solution to this age old problem. For more details of our approach and results in this area, as well as the features and benefits of the product please find our brochure here.
Speak to our team about our other specialist recovery services for local authorities in the areas of:
- Building control fees and charges
- Former tenants arrears
- Overpayment of housing benefit
- Adult social care debt
- Commercial waste
- Council tax and business rates
- Overpayment of salary
- Residential accommodation charges
- Service charges
- Sundry debts
- Works in default
- Deceased debtors
Whatever your debt recovery needs, we can meet them!
Contact Sarah Omope on 020 8290 7389 or email Sarah on firstname.lastname@example.org.