Fairness & vulnerability


Of course we take stringent measures to ensure that all our debt recovery activities are fully compliant with the standards laid down by our regulatory bodies, The Solicitors Regulation Authority (SRA) and the Financial Conduct Authority (FCA), but at J&P Credit Solutions, we always look to go that extra mile.

To do this, we have developed our own internal Treating Customers Fairly policy which is rigorously enforced through regular monitoring and on-going staff training. This policy is informed by the latest thinking on delivering best practice debt recovery solutions. By clearly laying out the high expectations we have of our teams in their day to day activities, we believe this policy benefits all concerned. By treating all customers fairly we look to protect the good reputation of our clients and to deliver practical and realistic solutions to their customer’s issues.

We believe that everyone we come into contact with should be treated fairly, with respect and due consideration for any relevant vulnerability issues. Unlike some more traditional collectors, we do not consider this approach to be detrimental to the delivery of the best possible results to our clients. On the contrary our experience suggests that a robust, but appropriately empathetic, approach delivers enhanced returns to our clients.

For more information on the issues of fairness and vulnerability please see the Treating Customers Fairly section of this website.

To find out more about our approach to treating all customers fairly, please contact our business development team on 020 8290 7400.