We hope that you feel you are being listened to and treated fairly and in a transparent manner. If you are unhappy in the way you have been treated or think that we could have done something better, we would like you to let us know. Our complaints process is designed to get to the root cause of any problems so that we may rectify, adapt and change.
Here are the following ways in which you can let us know:
Call us on 020 8290 0333. Our file handlers are able to resolve most disputes and dissatisfactions over the phone.
If we cannot resolve your dissatisfaction quickly, our file handlers will refer the case to our Complaints Officer, who will investigate further. We aim to keep you informed throughout the process and will send you an acknowledgement within 3 working days of the complaint being escalated.
We will attempt to conclude our investigation and resolve your complaint within 28 days, but where we are unable to do so and further information is required, this could take up to 8 weeks.
Alternatively you can directly raise your dissatisfaction in writing to:
Complaints Officer, Judge & Priestley LLP, Justin House, 6 West Street, Bromley, Kent, BR1 1JN.
Or via email to firstname.lastname@example.org.
Our full "Debtor and third party complaints policy" can be found here. This also explains what options are available should you remain dissatisfied following our final response.